As soon as you make a purchase from Cosmic Angle Online Store, we verify your payment, once payment has been verified, we process your order and send the same to shipping, we use FedEx, DHL, UPS and Indian Post for international deliveries, for local deliveries, we use DTDC and BlueDart.
As soon the item is shipped, we update our clients by providing them the tracking code and website from where they can track the progress of the shipment, we do this within 7 business days, sometimes, due to lack of packaging materials (for specific products) the shipping time may take between 7-21 days. We need to make sure that the package arrives safely at your place and for this, we always use good packaging material.
If your country prohibits or identifies items shipped by us as dutiable goods, your package may be held at customs, you need to pay the additional duties and taxes to your government, or to the courier agency in order to get the package, this process may take from a week to four weeks of time, depending on the processing speed of your countrys customs department.
Please note that you are liable to pay the Customs or Import duty and we have no role to play in this, please check before placing order to us whether you need to pay Customs Duties, we will not provide any refund in case the item is held by customs and is not received by you.